Evolution of the Telecommunications BSS (Business Support Systems) in Preparation for the Opening of the Telecommunications Market in Costa Rica

SOIN and Oracle worked together on the design and implementation of a convergent billing solution (Oracle Billing and Revenue Management Suite and Oracle AIA/PIPS), as well as CRM (Oracle SIEBEL). This included the integration of the convergent mediation system from Digital Route (MediationZone) and reconciliation systems from Subex (ROCPS: Concilia and Optima). The comprehensive solution implemented by SOIN, Oracle, Digital Route, Subex, CMA, and Deloitte included: • Infrastructure: Hardware, Operating Systems, Databases, and services for implementation, support, and infrastructure maintenance. • Change Management and Processes: Redesign of business processes, redesign of organizational structures, planning and execution of the change management plan, project communication, and training. • Solution Implementation and Accompaniment Services: Analysis, Design, Configuration/Development, End-to-End Testing, User Acceptance Testing, Data Migration, Go-Live Planning, Production Go-Live, Post-Implementation Stabilization, and ongoing support for all Mediation, Rating, Billing, Collection, Dunning, Accounting, International Interconnection Reconciliation, International Call Routing Optimization, National Interconnection Reconciliation, Third-Party Service Management processes, as well as all integration processes with the Client’s legacy and external systems. • Infrastructure and License Support Services: Preventive and corrective maintenance services, infrastructure incident management, and support for licensed application software products (Oracle, Digital Route, Subex), including patch installation.

• Market Share: The Client has managed to remain the market leader for 14 years after the start of competitive operations across all key indicators and currently maintains a significant market share, positioning itself as the market leader (latest data from SUTEL: positioning of Kölbi, Liberty, Claro, and Telecable – aDiarioCR.com – Costa Rica, https://www.grupoice.com/wps/portal/ICE/quienessomos/comunicacion/sala-de-prensa/noticiasanteriores/kolbi+es+lider+en+mercado+de+telefonia+movil+costarricense). • Brand Strengthening and Competitive Advantage: The potential of the Oracle BRM platform, and its use by other operators in highly competitive markets, prompted the Client to evolve its products and services with a customer-centric focus. Aware that its existing products and services would not be competitive, the Client redesigned its commercial offering using the models natively supported by Oracle BRM. Postpaid mobile plans based on different Costa Rican consumption profiles surprised the market and new competitors, who had expected a state-owned incumbent operator with limited innovation capacity. • Technology proactively Updated, Investment Protection, and Evolution 2G → 3G → 4G → 5G: The implemented solution has been continuously upgraded to the latest supported versions of licensed application software throughout 14 years of operation, preserving the Client’s initial investment. Oracle’s industry leadership and the continuous introduction of new functionalities by the vendors (Oracle, Digital Route, Subex) have enabled the Client to migrate to new mobile service technologies in a natural and timely manner, including the transitions from 2G to 3G, 4G, 4.5G, and 5G. • The project was implemented over a two-year period, including the migration of both postpaid and prepaid customers. • Reduction of the billing process from months to 3 days. • Reduction in sales cycle time by 99%. • Reduction in mobile line activation time by 95%. • Reduction in time-to-market by 60%.

• Oracle BRM v7.4 • Oracle Database 11C • Oracle AIA/PIPS v10 • Digital Route Mediation Zone • Subex ROCPS Concilia and Optima • Java • ShellScripts • Oracle SIEBEL 8.1.1.1